“The Alberta Ombudsman responds to complaints of unfair treatment by provincial government authorities, municipalities, the Patient Concerns Resolution Process of Alberta Health Services, health professions, and other designated professional organizations.”

“Since the Alberta government assigned the Ombudsman the authority to investigate municipalities, the primary task of the Alberta Ombudsman has been instilling confidence in municipalities and complainants that involving the Ombudsman is a fair and effective way to resolve complaints. The Ombudsman investigates matters of administration, not policy decisions made by elected councils. Distinguishing between the two often requires careful consideration and explanation.

The Alberta Ombudsman objectively investigates complaints to determine whether a municipality has acted fairly and reasonably, and whether its actions and decisions were consistent with relevant legislation, policies and procedures.”

Read more here.

Read the Alberta Ombudsman’s report, “Building Relationships With Albertans: Municipality Report” by clicking here.